Customer Advisor

It’s more than a possibility

Customer Advisor

Based at Bourne View, Poole, BH12 5BN

£30K p/a

40 hours p/w, Monday to Friday, including occasional weekends

Bourne View, part of the Colten Care group, is the newest home to the group celebrating its second birthday in April. The home is a 68-bedded elderly/frail nursing home, situated in the Bourne Valley area of Poole and enjoys a completely unique architecture and character with a real ‘wow’ factor.

The Customer Advisor ensures that our care homes maintain high levels of occupancy by maximising enquiries from potential customers and turning speculative calls into quality leads and sales, working to agreed targets.  You’ll use a variety of sales and marketing techniques, promoting Colten Care to the wider community, inviting customers and professionals into our homes for ‘show rounds’, supporting promotional events and activities, following up on all enquiries and providing an excellent ‘customer experience’ at every stage of the process.

Additionally, you will greet and escort visitors on arrival at the home with a professional ‘warm welcome’, helping residents to settle into their new home, empathising with and showing compassion for families and relatives, responding to requests for assistance and administrative support, whilst working closely with the Home Manager and the care home teams.

Working with us offers you a superb range of benefits including:

• Support with studies and diploma qualifications (depending on job role)
• Excellent inductions, training and ‘on the job’ support
• You’ll be trained to the nationally recognised ‘care certificate’ standard
• We provide fantastic homely environments
• Work with friendly teams and a great support network of internal professionals
• Offer real career progression opportunities
• Reward you for recommending others to work for Colten Care
• Annual salary review 
• Hot meals on duty, choose from the daily menu
• Free uniforms provided
• Contributory pension scheme
• Background checks at no cost to you

About You

Are you a driven, self-motivated person?  Do you have a proven track record in sales?

Perhaps you’ve worked in sales consultancy, call centre, property sales, recruitment agency or similar role previously?  With previous experience in sales and customer service, you’ll be self-motivated and confident in your skills and abilities as a sales person and especially enjoy dealing with the older generation.   We also seek someone who can deal with the sensitive, individual needs of our residents and their families whilst maintaining the right balance between customer service and sales.

You’ll be literate and numerate with a good working knowledge of Microsoft Office.  

As you will be covering two homes during the working week, you must be a car driver. 

About Us

Colten Care is an expanding family-owned business with 21 beautifully appointed care homes across Dorset, Hampshire, Wiltshire and West Sussex. 

Our established services are all rated as ‘Good’ or ‘Outstanding’ with the Care Quality Commission (CQC) and we provide residential, general nursing, dementia and short-stay care.

We are a prestigious, award-winning healthcare provider that champions the latest approaches to person-centred care. Each of our homes has a distinct character while retaining that all-important sense of ‘home.’ We play an active role in furthering dementia friendly communities as part of our work. 

Our aims are simple: to be recognised as both the care home ‘provider of choice’ and ‘employer of choice.’